Butterflies Mirror

We aim to deliver all our items within 30 working days. You can enquire over the telephone before ordering for furniture availability and an estimated delivery date. Delivery areas: Scarborough, Filey, Bridlington, Driffield, Malton, York, Pickering, Whitby and the surrounding areas, at our discretion, please ask for further details. Delivery times: 9:00am - 9:00pm. Although the majority of deliveries are completed before 6pm it might take longer due to unforeseen traffic or delays. Delivery charges apply: £10.95 for all deliveries under £500.00.

We offer flexible delivery days and hours. Personalised deliveries are carried out only by the geko@home team as we don't use any courier services. You must ensure that access is suitable for the delivery of your goods, for example, doorways not too small, sufficient space to manoeuvre the product(s) through the house, road accessible to delivery vehicle.

We sell some large and heavy products that on health and safety grounds can only be delivered to the GROUND FLOOR level without lift access. If you require your items to be carried higher you need to contact us to see what is possible (depending on the item) and if any charge would be applicable. Usually we charge £10.95 per additional floor. We cannot deliver to an above ground level unless there is suitable lift access or prior agreement is made. We reserve the right to cancel any order if these conditions are not met.

We reserve the right to change our product's prices at any time without notice. However, if you have ordered but not yet paid for a product, we will guarantee the price for 30 days from date of order.

Our policy lasts 14 days only for all furniture. You can cancel your contract and return the items within 14 days of receipt, subject to the items being unused. You will be responsible for shipping charges for returning your items. Please note: We can collect the item from you at a £40 charge.

If a large item does not fit into a room, due to customer's measuring error and we have attended the property it will be classed as a return and the aforementioned £40 charge applies, which will be deducted from the refund if a cancellation occurs, as a result.

To be eligible for a refund, your items must be unused and in the same condition that you received it, meaning that you can not return furniture that has been used. We encourage it to be in original packing, but like for like packing would be accepted.

Once your return is received and has been inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If items are not in resalable condition we receive the right to deduct up to full price of sale from the anticipated refund.

If you find any damages on items on delivery, photographs must be taken prior to use. You have 48 hours from delivery to report any damages or defects that you find to be eligible for refund. If approved, then your refund will be processed within a week.

We only replace items if they are defective or damaged.

In the unlikely event you are returning your product, you should ship it to: gekoglass, 39 Bar Street, Scarborough, YO11 2HT.