BESPOKE GLASS EXPERTS IN SCARBOROUGH
Terms & Conditions
All our quotations are only valid for 30 days from date shown. Any alterations/ additional work / effects or specialist colours different to the quotation will be at an additional cost and a new quotation will be issued making this one invalid. All effort is made to match colour where possible. We cannot guarantee an exact colour match to paint samples due to many factors including lighting, surface the paint has been applied and how many coats have been applied, other strong colours within the close vicinity of the installation area and the age of any samples/swatches provided by the customer. Once order and colour are confirmed via signed form, email, text or any other form of written confirmation colours and sizes cannot be altered. White or light colours will display a green tint due to the iron content of the glass itself, in this instance we recommend the use of Low Iron Glass. Thicker glass will display a greater tint. Imperfections in glass are a possibility due to the glass making process and the subsequent spraying. These can range from seeds and marks in the glass to dust particles in the spray finish. For light colours a dark fleck may be visible, in a dark colour light flecks may be visible. These should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation) in relation to splashbacks. Seeds and bubbles are deemed acceptable in all types of glass. Digital images will be provided to the customer to be proofed prior to printing and application. Once agreed and signed as correct by the customer any changes or alterations will be chargeable. It is the responsibility of the customer to gain any relevant permission with regard to copyright and image rights. It is the responsibility of the customer to ensure the surface onto which the glass is to be installed is sound and level. Any substrate finishes other than the advised finish cannot be guaranteed. The recommended substrate is a skimmed finish, completely dry and painted with an emulsion which should also be completely dry. Note: Plaster used with a high lime content is not recommended. The use of any third-party adhesives, fillers or sealants used on the substrate prior to and after fitting is not recommended. Gekoglass takes no responsibility for the condition of said substrate surface. Splashbacks cannot be fitted directly to or adjacent to bare brick walls. Any and all sizes provided by the customer and signed for as confirmed on this or any form by the customer, will be taken as correct. All toughened glass has a 1-2 mm tolerance on the sizes. As the glass is toughened it is heated and cooled repeatedly. This causes the glass to expand and contract slightly during the process and can affect the overall measure on width or height. Any replacements of goods due to incorrect sizes being provided by the customer will be chargeable at the full price per m2 (minimum order size 1 m2) Any installation specified in the quotation will be done during normal business hours, and only if there is reasonable access and space. All items should be checked on delivery/collection. If ‘you’ the customer intends to fit splashbacks independently of gekoglass then the responsibility of gekoglass ends at delivery/collection and payment in full is received. We will not be held responsible for any subsequent damage caused during fitting by a third party or any adverse reaction which may happen due to incorrect installation or use of none recommended sealants or adhesives.
Overlay Lead Work (including vases and mirrors):
All our quotes are only valid for 30 days from date shown. Any alterations/ additional work different to the quotation will be at an additional cost and a new quote will be issued making the first invalid. Imperfections in glass are a possibility due to the glass making process. These can range from seeds and marks in the glass these should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation). Seeds and bubbles are deemed acceptable in all types of glass. All colours and textures are provided by polyester based colour films. Colour matches cannot be guaranteed from section to section. Any areas using grains, ripples, wisps, abstracts, veins, streaky, colour blends or metallic effects will all be different and individual due to manufacturing process so exact matching from panel to panel is not possible. All lead is 99.5% pure lead and due to this is subject to oxidisation. This is caused by environmental factors such as rain, snow and condensation causing the lead to create a protective barrier or a patina. Aged lead and lead treated with patination oil will also eventually oxidise given the correct conditions. It is the responsibility of the customer to place the finished product in a position that is suitable for use, any damage caused due to oxidisation is not the responsibility of gekoglass. Glass bevels are individually made and due to this no two are identical. Bevels are made from float glass and due to this are also prone to seeding and marking as with all glass (see above GGF recommendations).
Window & Door Repairs:
All our quotes are only valid for 30 days from date shown. Any alterations/ additional work different to the quotation will be at an additional cost and a new quote will be issued making this one invalid. Imperfections in glass are a possibility due to the glass making process. These can range from seeds and marks in the glass to dust particles, light and dark flecks. These should not be noticeable standing at a distance of two meters away from the surface as advised by The GGF (Glass and Glazing Federation) in relation to the glass. Seeds and bubbles are deemed acceptable in all types of glass. Any and all sizes provided by the customer and signed for as confirmed on this or any form by the customer, will be taken as correct. All toughened glass has a 1-2 mm tolerance on the sizes. As the glass is toughened it is heated and cooled repeatedly. This causes the glass to expand and contract slightly during the process and can affect the overall measure on width or height. Any replacements of goods due to incorrect sizes being provided by the customer will be chargeable at the full price per m2 (minimum order size 1 m2) Any installation specified in the quotation will be done during normal business hours, and only if there is reasonable access and space. All work should be checked while gekoglass is still on site. If ‘you’ the customer intends to fit any glass provided by gekoglass then the responsibility of gekoglass ends at delivery/collection. We will not be held responsible for any subsequent damage caused during fitting by a third party or any adverse reaction which may happen due to incorrect installation or use of none recommended sealants or adhesives.
Payment Terms for Splashbacks/Overlay Lead/Window & Door Repairs:
All orders are subject to a 50% down payment and are non-refundable. Corporate clients are requested to make payment in full prior to work commencement. The balance of an account is due on the day of installation/delivery/collection. We DO NOT offer credit to any of our customers, thank you for your understanding. In all instances of non-payment, we reserve the right to charge 5% interest per week with an additional late fee of £55.00.
Price Increase Statement April 2021:
During the Covid19 pandemic, the glass and glazing industry has been put under increasing pressure due to demand being significantly higher to the production of raw materials needed to make glass products. This unfortunately is pushing up prices. There have been three price increases from our glass suppliers since March 2020.
To ensure the same level of high quality, our pricing structure has been updated accordingly. Due to these ever changing circumstances all our quotations are only valid for 30 days. We want to be as transparent as possible with all our clients, appreciate you may need to re-assess budgets and hope you understand our current position.
Any questions, please contact us to discuss.
We accept no liability for loss or damage to anything in your property. We hold public liability insurance with a maximum of £5 million, for details/ potential claims, please contact gekoglass in writing.
All orders are subject to a twenty working day process time. Each item is lovingly hand-crafted in our workshop in Scarborough; Is quality checked once finished and before collection/dispatch. Due to the hand-crafted nature, no two pieces are exactly the same. Each will have unique differences or quirks due to our kiln process. If an item is created to bespoke criteria, that is to say if it has been made to specific sizes or colours then it is not eligible for a refund. Please do bear this in mind when placing an order.
Once received Gekoglass is not liable for any loss or damage caused by the customer (including installations), if not carried out by Gekoglass staff. Verbal instructions will be supplied by gekoglass and we advise these are followed. Any sizes, diagrams or any other written or drawn form of dimensions required for the job, are the sole responsibility of the customer to be accurate. If the finished product is wrong due to incorrect dimensions being provided by the customer, any replacements will be charged at the full original price. All items remain the property of gekoglass until payment is received in full. Any issues regarding the finished job should be raised within one week of completion. All Issues will be investigated as soon as possible. No refunds or replacements will be offered for items displaying any of the characteristics mentioned in these terms and conditions.
In the unlikely event of a store purchase return please read the following information. Due to the handmade nature of our products and elements involved, we advise customers to visually inspect items prior to purchase. Glass in its nature will contain minor imperfections such as distortions and seeds. These are acceptable imperfections caused during the manufacturing process. Refunds/ replacements will not be offered due to such imperfections. All items made to order and/or personalised are non returnable due to the bespoke nature of the products, unless faulty. Any items returned broken or faulty will only be replaced on visual inspection and only if a fault with the item is the issue. Any damage caused by misuse of the product or improper care of the item will not be replaced or refunded, however a repair may be offered. Any refund/ replacement is at the discretion of gekoglass. This does not affect your statutory rights.
geko@home brings you unique furniture, from us to the heart of your home. Combining high quality service and designs with highly professional products at an affordable price.
At geko@home, we pride ourselves in providing a reliable, trustworthy service, offering an exclusive service of delivery by our own in-house team. The designs we showcase will create character and individuality to your home, while adding high-end touches to your interiors.
Our service is quick, efficient and reliable, with your order arriving from our warehouses within 30 working days. It can be collected from our glass boutique in Scarborough or can be delivered to your home (subject to location).
Explore our range today! Follow us on Instagram, Facebook and Twitter for regular updates.
Prices: We reserve the right to change our product's prices at any time without notice. However, if you have ordered but not yet paid for a product, we will guarantee the price for 30 days from date of order.
Delivery: We aim to deliver all our items within 30 working days. You can enquire over the telephone before ordering for furniture availability and an estimated delivery date. Delivery areas: Scarborough, Filey, Bridlington, Driffield, Malton, York, Pickering, Whitby and the surrounding areas, at our discretion, please ask for further details. Delivery times: 9:00am - 9:00pm. Although the majority of deliveries are completed before 6pm it might take longer due to unforeseen traffic or delays. Delivery charges apply: £10.95 for all deliveries under £500.00.
We offer flexible delivery days and hours. Personalised deliveries are carried out only by the geko@home team as we don't use any courier services. You must ensure that access is suitable for the delivery of your goods, for example, doorways not too small, sufficient space to manoeuvre the product(s) through the house, road accessible to delivery vehicle.
We sell some large and heavy products that on health and safety grounds can only be delivered to the GROUND FLOOR level without lift access. If you require your items to be carried higher you need to contact us to see what is possible (depending on the item) and if any charge would be applicable. Usually we charge £10.95 per additional floor. We cannot deliver to an above ground level unless there is suitable lift access or prior agreement is made. We reserve the right to cancel any order if these conditions are not met.
Furniture terms and conditions: Our policy lasts 14 days only for all furniture. You can cancel your contract and return the items within 14 days of receipt, subject to the items being unused. You will be responsible for shipping charges for returning your items. Please note: We can collect the item from you at a £40 charge.
If a large item does not fit into a room, due to customer's measuring error and we have attended the property it will be classed as a return and the aforementioned £40 charge applies, which will be deducted from the refund if a cancellation occurs, as a result.
Refunds for furniture only: To be eligible for a refund, your items must be unused and in the same condition that you received it, meaning that you cannot return furniture that has been used. We encourage it to be in original packing, but like for like packing would be accepted.
Once your return is received and has been inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If items are not in resalable condition, we receive the right to deduct up to full price of sale from the anticipated refund.
If you find any damages on items on delivery, photographs must be taken prior to use. You have 48 hours from delivery to report any damages or defects that you find to be eligible for refund. If approved, then your refund will be processed within a week.
Exchanges on furniture only: We only replace items if they are defective or damaged.
Returns Shipping on furniture only: In the unlikely event you are returning your product, you should ship it to: gekoglass, 39 Bar Street, Scarborough, YO11 2HT.
All gift certificates are non-transferable, no cash can be refunded, they are not redeemable for cash. No replacements will be issued for lost or stolen gift certificates. These cannot be used when purchasing glass splashbacks, furniture or overlay lead designs. Gift certificates are valid for a maximum of six months (please check your certificate for expiry date).
Offer is valid for a limited time only (stated in the promotion). The offer is available at Gekoglass only. The discount will be applied at checkout with proof of offer. Offer applies to selected items only and cannot be used in conjunction with other multi purchase offers. Concessions excluded: glass splashbacks and overlay lead panels (unless stated in the offer). Voucher/code cannot be used in conjunction with any other voucher, promotional code. Offer does not apply to delivery charges. Any refunds will take into account the discount. Gekoglass reserves the right to withdraw offers at any time. Gekoglass reserves the right to changes these terms and conditions on reasonable notice.
Promoter: Gekoglass, 39 Bar Street, Scarborough, YO11 2HT.
United Kingdom General Data Protection Regulation (UK GDPR) 2019:
All customer information is provided by you, the customer. You are free to visit our website without informing us who you are or providing any information about yourself. However, if you give us any personal information about yourself or others, to obtain more information or for us to contact you we promise to treat your information securely, honestly and lawfully. Gekoglass retain all customer information for a minimum of seven years. Once the time period has elapsed all data is destroyed in the appropriate manner. Any information held by PayPal is not accessible by gekoglass and gekoglass has no control of what PayPal do with any customer’s information. If you need further information on this, contact PayPal directly. Customer details held by gekoglass are not shared with any other business or medium. We are committed to protecting your privacy.
We reserve the right to update these terms and conditions at any time.
These terms and conditions are governed in accordance with the laws of England & Wales.
Last updated May 2021