Sandalwood Incense Sticks Pack

Store / On Line Returns: In the unlikely event of a store purchase or on line return please read the following information. A hard copy or digital receipt must accompany any item being returned. This will have been printed, emailed or text to you when the item was purchased. Due to the handmade nature of our products and elements involved, we advise customers to visually inspect items prior to purchase. Glass in its nature will contain minor imperfections such as distortions and seeds. These are acceptable imperfections caused during the manufacturing process. Refunds/ replacements will not be offered due to such imperfections. All items made to order and/or personalised are non returnable due to the bespoke nature of the products, unless faulty. Any items returned broken or faulty will only be replaced on visual inspection and only if a fault with the item is the issue. Any damage caused by misuse of the product or improper care of the item will not be replaced or refunded, however a repair may be offered. Any refund/ replacement is at the discretion of gekoglass.

All our items are sent second class tracked and signed for with Royal Mail which is why there is a standard postal charge. All efforts are made to post out items as quickly as possible. During peak times please expect delays. For all items made to order the standard 20 working days will apply unless stated in the write up of the product. I.E  If it has already been made, it will be posted out as soon as possible. 

Please Note: At checkout, it will state within 20 working days for delivery regardless of what item you are purchasing.